Former CXO at Help Scout and VP of Product at Pluralsight
Mariah Hay is a champion for human centered design and technology ethics. In her former role as Chief Experience Officer at Help Scout, a customer support platform for small and medium businesses. Mariah led all of R&D (including engineering, product management, and product design) across eleven domestic and international teams, delivering a product that boasts a 20%+ trial conversion rate within a B Corp business model. Under her previous leadership roles as the Vice President of Product and Head of Practices at Pluralsight, they successfully launched its technology learning platform in June 2016 and by mid 2017 it was serving more than 40% of Fortune 500 companies. In the following years Mariah has led the product team through a successful 2018 IPO, and complete learning platform integration with Code School (a Pluralsight Company), bringing learn-by-doing experiences to Pluralsight learners globally.
Mariah has spent her career teaching and advocating for human-centered design. In 2017 she was awarded the Excellence in Product award by the Women Tech Council for her outstanding product leadership and success in promoting practices coupled with organizational and philosophy design for measurable business impact. Before joining Pluralsight, Mariah served as the Director of User Experience for Universal Mind, one of the largest independent digital agencies in North America, where she built their Dallas office. She also led user experience for AMC Health, and under her leadership, the company developed a remote patient monitoring software that connects with medical devices and clinical services. Prior to that, Mariah served as a professor at Savannah College of Art and Design where she developed and directed graduate coursework focused on interdisciplinary collaboration and the integration of tangible design thinking on all levels of strategy, planning and management.
Mariah earned a Bachelor’s in Studio Art at the College of Charleston and a Master’s of Fine Art in Industrial Design from Savannah College of Art and Design. In the past she has served on the board of the Women’s Tech Council of Utah, founded the Salt Lake City Chapter of Ladies that UX, and served as Co-Organizer for Product Hive, a community of product managers, strategists and designers that come together to learn, contribute and connect, through volunteer-led opportunities. She continues to share her knowledge and passion for advancing human-centered design through the Rock Center for Entrepreneurship at Harvard Business School.
We know that ability is equally distributed among humans, but opportunity is not. As the need for skilled technologists grows, so must our ability to empower individuals with accessible tech training. The data that can be gathered about an individual’s learning patterns can help inform the ultimate personalized educational experience, accelerating the cycle from novice […]